Frequently Asked Questions
Everything you need to know about shopping with Ascension.
How do I determine my correct size?
We provide a comprehensive sizing guide on every product page. Since our collections range from slim to oversized fits, we recommend checking the specific measurements provided to ensure the perfect fit.
What is your return policy for fashion items?
We offer a 30-day return window for all items in their original condition, with tags attached and no signs of wear. Please note that certain limited-edition drops may have specific return conditions listed at checkout.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are your garments sustainably sourced?
At Ascension, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with factories that guarantee fair wages and safe working conditions.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.